Shipping & Returns

Last updated: 10 Sep 2026

Where we ship

We currently ship within the United Kingdom only. We plan to expand to other countries in the future.

Shipping costs and timeframes

Standard UK shipping costs depend on the parcel weight and size, calculated at checkout using Royal Mail services. Orders are usually dispatched within 2 business days of payment. At the time of writing, costs range from £0.87 to £32.95.

Packaging

Many of our items are fragile. We take care to pack every order securely to prevent damage in transit.

Returns (change of mind)

You may return most items within 14 days of delivery for a full refund, in line with UK consumer law (Consumer Contracts Regulations 2013), provided the item is unused and in its original packaging. Some items are exempt, such as perishable items, personalised or custom-made items, items sealed for health, hygiene or safety reasons, and precious metals linked to financial markets, such as silver, etc.

If you are returning an item simply because you've changed your mind, you are responsible for its return, including the arrangement and cost of the courier. We cannot accept responsibility for any items that are lost in transit on their return to us. We cannot refund any return postage costs. To start a return, contact us at returns@elementorium.co.uk with your order number.

Faulty or damaged items

If any of your items arrived faulty or damaged, please contact us within 2 days at refunds@elementorium.co.uk with photos of the items and the packaging. We might require items to be returned to us for inspection before processing refunds or replacements. If we arrange for faulty or damaged items to be returned to us, or if we agree to send you replacements, that will be at no further cost to you.

To help recover costs from our couriers, in the event of damaged or lost items, we photograph every item immediately before we pack it, and we photograph the packaging immediately before handing it to the courier.

Missing or undelivered items

If your order failed to arrive within a reasonable amount of time outside the estimated delivery window, please contact us at shipping@elementorium.co.uk. We will investigate the matter with the courier.

If the courier informs us that an item was lost or destroyed in transit, we will offer you a refund or, if agreed, a replacement.

If the courier tells us that an item was delivered but you tell us that it was not received, then we might request additional verification.